Office Assistant

Division: Admin
Employment Classification: Non-Exempt
Location: 1685 Lee Rd, Ste 200, Winter Park, FL 32789
Status: Full-Time
Reports to: Admin

Position Summary

The Office Coordinator is the first person with whom clients and visitors interact; they are important as the ‘face’ of CMWP, the image of the organization.  The individual must be polished, professional, and articulate.

Responsibilities and Duties

KEY RESPONSIBILITIES

• Pleasant, professional, and articulate phone voice. Answering the phone is always the primary function. This includes fielding calls, transferring them to the appropriate person, or taking a message from the caller.
• Multi-line phone or switchboard experience.
• Strong spelling and grammar skills in taking effective messages.
• Ability to multitask and handle many incoming calls or consumers/clients at once.
• Must possess excellent interpersonal and customer service skills to communicate with staff, clients, vendors, and others.
• Basic knowledge, such as basic math, alphabetical or numerical filing, may also be required.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Efficient and accurate data entry skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
• Respect for confidentiality and discretion.
• Attention to detail.
• Positive, upbeat attitude.
• Patience in dealing with difficult clients and/or visitors.
• Dependability.
• Punctual and reliable
• Assist departments as needed, doing office work such as filing, copying, or scanning documents.
• Perform related duties as assigned by the supervisor.

ESSENTIAL FUNCTIONS

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

Education and/or Experience

Education:

• A high school diploma or GED is generally required.
• Some formal office education or training, as well as experience in a non-profit agency office, is preferred.
• On-the-job training will be provided as necessary

Experience:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience working in the community or social services, preferred
• Bilingual in English and Spanish or Creole, preferred

Requirements and Physical Demands

• Must have a valid Florida Driver’s License.
• Must be able to lift and carry up to 25 lbs
• Professional attire required.

Schedule

Monday – Friday, 8:00 am – 5:00 pm.