INTENSIVE CASE MANAGEMENT (ICM) SPECIALIST

Division: RW
Employment Classification: Full-time
Location: 1685 Lee Rd, Suite 200, Winter Park, FL 32789
Status: Non-exempt
Reports to: RW Program Director

Position Summary

This position is a full time (1 FTE) direct service Medical Case Management position responsible for the provision of advice and assistance in obtaining medical, social, community, legal, financial and other needed services in accordance with the Orlando EMA Standards of Care documents and is directly supervised by the CM Supervisor.

Responsibilities and Duties

• Maintain a minimum of 50 Ryan White eligible consumers for case management services to include Assessment of consumer needs and development of a Care Plan to meet the needs of each client.
• Maintaining orderly files and document all activities relating to each consumer contact and provide accurate information.
• Provide referrals for services as appropriate.
• Prepare and participate in Fair Hearings as necessary (when a client requests to appeal the determination of eligibility)
• Have knowledge of Federal, State and local programs in order to refer clients.
• Participating in group and/or multidisciplinary team case conferences.  Responsible for documenting case conferences in the consumer’s file in accordance with Orlando EMA Standards of Care.
• Conducting outreach and engagement activities to potential consumers and service providers to promote the availability of eligibility and linkages to services that support the consumer’s access to and maintenance of primary medical care.  MCMs will function along with Peer Mentors as appropriate as consumer navigators to determine barriers to care and connect or reconnect consumers to HIV/AIDS services.
• Enter each client into the PROVIDE Electronic System and update the database as needed.
• Participating in Medical Case Management Training in accordance with the Orlando EMA Standards of Care.
• Participating in mandatory and self-selected training and staff development activities in accordance with the Orlando EMA Standards of Care.
• Participating in Quality Improvement planning committee
• Other duties as assigned.

Education and/or Experience

Medical case manager qualifications include a bachelor’s degree in a social science area or being a registered nurse with at least one (1) year of medical case management experience. An individual with a baccalaureate degree not in social sciences must have at least one (1) year in direct HIV/AIDS MCM experience.

An education waiver for a medical case manager position may be granted if the following conditions are met:

• Employed within an agency within the Orlando EMA as a Part A case manager as of June 1, 2023.

Requirements and Physical Demands

• Must have a valid Florida Driver’s License.
• Professional attire required.
• Required to sit or stand for long periods of time.

Schedule

• Monday – Friday, 9:00 am – 5:00 pm.
• Ability to travel as needed (in-town and out-of-town trainings and conferences)