HOPWA Housing Specialist / Case Manager

Division: Housing
Employment Classification: Full-time
Location: 1685 Lee Rd, Suite 200, Winter Park, FL 32789
Status: Non-exempt
Reports to: HOPWA Program Director

Position Summary

Under the general direction of the HOPWA Program Director, the HOPWA Housing Specialist/Case Manager provides housing assistance and related supportive services for persons living with HIV/AIDS and their families.

Responsibilities and Duties

  • Sustains and manages a case load that is consistent with the annual contractual obligation of the program. 
  • Provides assessment and develops service plan together with the client that is comprehensive in nature and addresses all major life areas (psychosocial, medical, financial, etc.), and which can identify barriers to obtaining permanent housing, employment and/or self-sufficiency. 
  • Implements a case management process that includes intake, needs assessment, development of individual/family service plan, implementation of plan and coordination of services, monitoring of individual/family service plan, update/revise individual/family plan, follow proper discharge and closure procedures due to consumer request, agency termination or consumer death. 
  • Determines clients’ eligibility and ensures program compliance requirements are met as specified in the supportive service agreement. 
  • Refers clients to the appropriate services based on their needs. 
  • Responsible for developing an efficient plan to succeed in helping clients obtain and secure affordable permanent housing within the fiscal year. 
  • Housing Specialist/Case manager guarantees a consumer’s right to privacy, confidentiality, adhering to HIPAA guidelines, self-determination, non-discrimination, compassionate and non-judgmental care, dignity and respect, and quality case management services. 
  • Develops and maintains professional relationships with clients, ensuring boundaries are upheld. 
  • Conducts off-site and home visits as needed. 
  • Responsible for all data collection, data entry and timely submission of reports and programs evaluations, using the Provide Enterprise Information System. 
  • Participates in health fairs, community events, and other community outreach related activities as assigned. Information gathered from this activity can be used to develop a resource directory/guide. 
  • Coordinates and/or facilitates educational workshops on topics such as financial management, landlord/tenant rights responsibilities, nutrition, medical care, and related topics as needed. 
  • Assists in preparing monthly, quarterly and final reports to funding sources when needed. 
  • Attends professional meetings, educational conferences, and in-service training in order to maintain and improve professional competence. 
  • Participates in community/public events sponsored by the CMWP, Inc. 
  • Administers and observes the organization’s office operations, policies and procedures. 

Education and/or Experience

  • Master’s degree in any field.
  • Bachelor’s Degree in social studies with one year experience in the HIV/AIDS Field
  • AA degree in Human Services, or a related field, with 5 years of experience in the HIV/AIDS sector.
  • Knowledge of the psychosocial issues impacting HIV positive population. 
  • Knowledge of legal and ethical issues related to participants’ rights, including privacy. 
  • Excellent written and oral communications skills.
  • A problem solver and self-starter who demonstrates the ability to think fast; who is a team player; capable to multi-task; and attentive to detail. 
  • Strong computer skills including experience with MS Office, the use of the Internet and database management.

Requirements and Physical Demands

  • Must have a valid Florida Driver’s License. 
  • Professional attire required. 
  • Required to sit or stand for long periods of time.


  • Monday – Friday, 9:00 am – 5:00 pm.
  • Ability to travel as needed (in-town and out-of-town trainings and conferences)

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